EVALUATING THE QUALITY OF ORGANIZATIONAL CULTURE AT FACULTY OF LEGAL ENGLISH FOREIGN LANGUAGES AT HANOI LAW UNIVERSITY

Abstract

The study focuses on the role and importance of organizational culture at the faculty of Legal Foreign Languages at Hanoi Law University in creating a professional, effective, and sustainable working environment. Organizational culture is not only about values and behavioral norms but also affects the quality of teaching, research, and relationships between lecturers, staff, and students. The study employed a mixed-method approach, including a quantitative survey with a 45-item questionnaire based on the Likert scale and semi-structured interviews. Data were collected from 16 lecturers and analyzed using SPSS v.27 and NVivo v.14 software to assess factors influencing organizational culture. Factors such as the work environment, communication, leadership support, and policy transparency directly impact lecturers' satisfaction and commitment. However, issues such as limited internal communication, lack of support for career development, and rigid work processes still exist. The study confirms that a positive organizational culture enhances the quality of teaching, research, and cohesion within the department. To improve, efforts should focus on enhancing communication, ensuring policy transparency, and encouraging creativity. The study provides practical solutions to improve organizational culture, contributing to the development of an effective work environment, increased competitiveness, and sustainable growth for the Faculty of Legal Foreign Languages, and a useful reference for other higher education institutions.